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Customer Service

">PowerPoint Presentation
Topic Video Slides Presenter
How to ensure quality customer service on every call PowerPoint Presentation PowerPoint Presentation Tammy Peterson
The 5 Must-Do Customer Service Techniques for Frontline Staff PowerPoint Presentation PowerPoint Presentation Fred Bailey

LERN Tools

Topic Video Slides Presenter
LERN Tools To Improve Your Marketing PowerPoint Presentation Brendan Marsello
LERN’s New Dashboard Tool PowerPoint Presentation Brendan Marsello

Management

Topic Video Slides Presenter
Delegate & Elevate: The Keys to Effective Leadership and Empowering Your Team PowerPoint Presentation PowerPoint Presentation Dr. Kim Becicka
New Webinar! Six Strategic Best Practices for 2015 PowerPoint Presentation PowerPoint Presentation Greg Marsello
Why Winners Win PowerPoint Presentation PowerPoint Presentation Greg Marsello
Winning techniques for increasing staff intellectual capital PowerPoint Presentation PowerPoint Presentation Fred Bayley
Leadership Insight: What You Wish You Knew as Young Professional PowerPoint Presentation PowerPoint Presentation Dr. Rita Martinez Purson/Julie Coates
Thriving the Next 5 Years - LERN’s Success Factors PowerPoint Presentation PowerPoint Presentation Greg Marsello
The State of Lifelong Learning PowerPoint Presentation PowerPoint Presentation William Draves
Nine Shift: 2017 in Review

Marketing

Topic Video Slides Presenter
New Integrated Marketing Study Results PowerPoint Presentation PowerPoint Presentation William Draves
Marketing on a shoestring budget PowerPoint Presentation PowerPoint Presentation Suzanne Kart
Marketing Benchmarks PowerPoint Presentation PowerPoint Presentation Suzanne Kart
Streamlining Brochure Production PowerPoint Presentation PowerPoint Presentation Brendan Marsello
Best Marketing Strategies for 2016 for Association professional development programs PowerPoint Presentation PowerPoint Presentation William Draves

Pricing

Topic Video Slides Presenter
Pricing for Profit: Strategies to Add to Your Bottom Line PowerPoint Presentation PowerPoint Presentation Fred Bayley
Pricing to Improve Profit Margins PowerPoint Presentation PowerPoint Presentation Fred Bayley

Programming

Topic Video Slides Presenter
Course evaluation strategies: Making data driven decisions PowerPoint Presentation PowerPoint Presentation Julie Coates
Creating Instructor Handbooks PowerPoint Presentation PowerPoint Presentation Holly Klotz
Special Event Planning 101: Your Toolkit for Success PowerPoint Presentation PowerPoint Presentation Laura T. Wetherald
Creating a Recreation Program Plan for your Agency PowerPoint Presentation PowerPoint Presentation Laura T. Wetherald
Writing Creative & Compelling Course Descriptions PowerPoint Presentation PowerPoint Presentation Brendan Marsello
Managing Your Program Mix PowerPoint Presentation PowerPoint Presentation Julie Coates
3-D Printing PowerPoint Presentation Joan Horvath/Rich Cameron
The LERN One-Year Business Plan PowerPoint Presentation PowerPoint Presentation Greg Marsello
How to Create Instructor Handbooks for Youth and Adult Programs PowerPoint Presentation PowerPoint Presentation Holly Klotz

Contract Training

Topic Video Slides Presenter
Strategies for Success with a Small Contract Training Unit PowerPoint Presentation PowerPoint Presentation Greg Marsello and Eric Johnson

Program Analysis

Topic Video Slides Presenter
Best Data to Collect, Reports to Run PowerPoint Presentation PowerPoint Presentation Brendan Marsello
Surveys That Work! PowerPoint Presentation PowerPoint Presentation William A. Draves
Why Winners Win PowerPoint Presentation PowerPoint Presentation Greg Marsello
Generating New Income From Your Data PowerPoint Presentation PowerPoint Presentation Brendan Marsello
Program Review: Position Your Unit for Success PowerPoint Presentation PowerPoint Presentation Greg Marsello
Ratios for Success: Use Data to make the Best Decisions PowerPoint Presentation PowerPoint Presentation Fred Bayley