{"id":18130,"date":"2016-09-06T08:39:22","date_gmt":"2016-09-06T13:39:22","guid":{"rendered":"https:\/\/lern.org\/?post_type=article&#038;p=8772"},"modified":"2021-08-02T12:22:07","modified_gmt":"2021-08-02T17:22:07","slug":"how-to-leverage-your-front-line-staff-to-drive-registrations-and-sales","status":"publish","type":"post","link":"https:\/\/lern.com\/lern\/how-to-leverage-your-front-line-staff-to-drive-registrations-and-sales\/","title":{"rendered":"How To Leverage your Front-Line Staff to Drive Registrations and Sales"},"content":{"rendered":"<p><a href=\"https:\/\/lern.org\/wp-content\/uploads\/2016\/09\/iStock_71536391_SMALL.jpg\" rel=\"attachment wp-att-4651\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-4651 alignright\" src=\"https:\/\/lern.org\/wp-content\/uploads\/2016\/09\/iStock_71536391_SMALL-300x168.jpg\" alt=\"customer concept with business elements\" width=\"300\" height=\"168\" \/><\/a><br \/>\nInformation specialists and customer service staff should be knowledgeable, friendly, and solutions-focused. They should also know how to drive sales.<br \/>\nIn LERN&#8217;s all new webinar,\u00a0<a href=\"https:\/\/secure.lern.org\/registration\/testCart\/default.cfm?ProductID=2710&amp;do=detail&amp;CFID=344142&amp;CFTOKEN=7c5e722d4ab545f1-3FF4AC87-BC30-5BF0-2CA464287BCEC76A\" target=\"_blank\" rel=\"noopener\">Top Notch Customer Service &amp; How To Leverage your Front-Line Staff to Drive Registrations and Sales<\/a>, you will discover:<br \/>\n&#8211; How to turn every phone call into a no-pressure sales opportunity<br \/>\n&#8211; The necessary steps and techniques to ensure front-line staff\u00a0have\u00a0the knowledge they need to deliver revenue- and registration-generating solutions<br \/>\n&#8211; Effective methods for tracking customer inquiries for future targeted promotions and sales opportunities<br \/>\nYour presenter, Tammy Peterson is Director of Customer Service for LERN. She has more than\u00a025\u00a0years experience providing exceptional customer service to providers of lifelong learning and continuing education.\u00a0Her solutions and customer service continually receive\u00a0the highest satisfaction ratings from LERN members.<br \/>\nAll LERN webinars are recorded and sent to those who register.<br \/>\nThis webinar is scheduled for 2 p.m. ET\/ 1 p.m. CT\/ Noon MT\/ 11 a.m. PT on Tuesday, Sept. 27. Cost is $89 for LERN Members and $149 for non-members.<br \/>\n<a href=\"https:\/\/secure.lern.org\/registration\/testCart\/default.cfm?ProductID=2710&amp;do=detail&amp;CFID=344142&amp;CFTOKEN=7c5e722d4ab545f1-3FF4AC87-BC30-5BF0-2CA464287BCEC76A\" target=\"_blank\" rel=\"noopener\">Click here to register now.\u00a0<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Information specialists and customer service staff should be knowledgeable, friendly, and solutions-focused. They should also know how to drive sales. In LERN&#8217;s all new webinar,\u00a0Top Notch Customer Service &amp; How To Leverage your Front-Line Staff to Drive Registrations and Sales, you will discover: &#8211; How to turn every phone call into a no-pressure sales opportunity<\/p>\n","protected":false},"author":18,"featured_media":8773,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-18130","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/lern.com\/lern\/wp-json\/wp\/v2\/posts\/18130","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lern.com\/lern\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lern.com\/lern\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lern.com\/lern\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/lern.com\/lern\/wp-json\/wp\/v2\/comments?post=18130"}],"version-history":[{"count":1,"href":"https:\/\/lern.com\/lern\/wp-json\/wp\/v2\/posts\/18130\/revisions"}],"predecessor-version":[{"id":18954,"href":"https:\/\/lern.com\/lern\/wp-json\/wp\/v2\/posts\/18130\/revisions\/18954"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lern.com\/lern\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/lern.com\/lern\/wp-json\/wp\/v2\/media?parent=18130"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lern.com\/lern\/wp-json\/wp\/v2\/categories?post=18130"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lern.com\/lern\/wp-json\/wp\/v2\/tags?post=18130"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}