{"version":"1.0","provider_name":"LERN Club","provider_url":"https:\/\/lern.com\/lernclub","author_name":"brendan.marsello","author_url":"https:\/\/lern.com\/lernclub\/author\/brendan-marsello\/","title":"5 Keys to Great Customer Service - LERN Club","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"KIX4O11slN\"><a href=\"https:\/\/lern.com\/lernclub\/club_article\/5-keys-to-great-customer-service\/\">5 Keys to Great Customer Service<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/lern.com\/lernclub\/club_article\/5-keys-to-great-customer-service\/embed\/#?secret=KIX4O11slN\" width=\"600\" height=\"338\" title=\"&#8220;5 Keys to Great Customer Service&#8221; &#8212; LERN Club\" data-secret=\"KIX4O11slN\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/lern.com\/lernclub\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/lern.com\/lernclub\/wp-content\/uploads\/2021\/07\/img-5-customer-service.jpg","thumbnail_width":300,"thumbnail_height":200,"description":"Great \u2014 not good \u2014 customer service is an essential part of running a successful lifelong learning program. In fact, if customers don't come first in everything your program does, you are in danger of failing them, says Fred Bayley, LERN Senior Consultant and customer service expert."}